Dental Administrator

Prerequisites for the position: 

• Excellent verbal and written communication skills
• Good interpersonal relationship skills for dealing with patients and staff
• Dental scheduling experience preferred
• Computer experience with dental software, word processing program and a spreadsheet program preferred
• Demonstrated knowledge of using a calculator to add, subtract, multiply, divide and do percentages
• Financial arrangement and account follow-up experience preferred
• Insurance processing and follow-up experience preferred
• Two years experience at the front desk preferred
• Associate or Bachelor’s degree in business preferred

The main priorities of this position are to keep the schedules full and productive, to  collect 98-100% of the production and to make effective financial arrangements within the guidelines of the office financial policy.

A description of the minimum responsibilities of this position are:

1. Answer the phone and greet patients in a warm, friendly manner.
2. Schedule each provider to meet or exceed daily goals while keeping the schedules full and productive.
3. Maintain treatment tracking system and utilize the system daily to fill last minute openings.
4. In charge of the recare system, assign daily recare activities to team members with downtime.
5. Pull charts, generate routing slips and confirm patients.
6. Monitor daily collection, production and dollars scheduled.
7. File all insurance daily.
8. Make financial arrangements and follow-up on outstanding accounts.
9. Create daily deposit slip.
10. Daily billing of unpaid insurance balances.
11. Weekly billing of unpaid balances on a 21 day cycle.
12. Generate monthly reports.
13. Order front desk supplies.
14. Handle patient complaints.
15. Send marketing letters, new patient packages and other office  correspondences.
16. Participate in practice marketing programs.
17. Attendance at and participation in:
    1. daily huddles and staff meetings
    2. practice management meetings as required
    3. CE courses required by the doctor
18. Routine clean-up of any area of the office including reception area, front  desk and patient bathroom

Position details: 

• Pay for this position will be bi-weekly.
• Hours are as set by the schedule, however some deviations may occur  and will be identified prior.
• Starting time is 20 minutes before the first scheduled appointment time.
• Ending time is after cleanup from the last patient of the day.
• Office uniforms and/or a neat professional appearance are required.

Sick time, vacation, and holidays are as defined in the office Policies and Procedures  Manual.